Our professionals will help you receive a refund for the fake purchase you made



Why RefundGrails?

Complex Made Easy

The process depends on the payment institution used for the purchase a counterfeit item. Our agents will help you provide valid documentation to PayPal or other payment institutions, reporting illegal action that happened.

Once the dispute case is open, we will help you communicate with a payment institution in order to return the money for the purchase. 

Who Helps Me?

Once you have purchased the service, an agent from our team will get in contact with you.

RefundGrails agents who will be assigned to your case have great knowledge of payment institutions' policies. They will be happy to answer any questions that may arise! Just send over a message to disputes@legitgrails.com

86% Success Rate

Our team often receives questions on how effective our RefundGrails service is.

Our average success rate is 86% due to the specifications of certain payment institutions. 

Fully Refundable

We value your money. We value your time.

This is why we will refund the fee for the service as credits back into your account with LegitGrails in case we fail to asisst you. This is 100% transparent and will always stay so.



Rated as ‘Excellent’ at 4.8/5 on Trustpilot

Twice used this service this last fortnight and very impressed. Found item to be counterfeit on the first occasion, which assisted me in getting quick refund from eBay . Second time found further purchase to be authentic. Asked for further pics on both occasions, so clear they examine items thoroughly.

Steve  ⭐⭐⭐⭐⭐  via trustpilot

I recently bought a discounted lv bag and received a replica instead of a proper louis vuitton bag. I kind of knew that the bag was fake but i used this company to make sure that i was right. I didnt expect that they would also help me to refund the bag which i really appreciate because i managed to get the money back from the seller

Sarah Shukina ⭐⭐⭐⭐⭐  VIA TRUSTPILOT

Used legit grails to authenticate some balenciaga trainers I purchased via Depop. The trainers were fake and I was able to get a refund from the buyer thanks to legit grails.