Legitgrails is a must, to ensure you are selling authentic items. They do it carefully and safely, if they think they don't have enough information, they will not authenticate it. Awesome company!
This has been a great experience. Having a piece of jewelry from cartier that I want to sell on line but was fearful because I was unsure if it was authentic. LegitGrails confirmed uts authenticity so now I can sell it. This service is exactly what my online business needed. I'm grateful to have them available to me
If I could give this company 10 stars I would, I AM COMPLETELY SATISFIED WITH THIS COMPANY !!! I purchased goyard pm saint tote pre loved from someone who stated in their ad, that it was real . thanks to legit grails .. I had it authenticated!! Peace of mind is everything!! Thanks to legit-grails
I recently had two items that I got authenticated by them.I bought them from a legit preloved designer items app seller.But I’m planning to sell these items in the future too so I still had to make sure as I’m not really good at spotting fake ones.Thankfully they’re real per Legitgrail,and I love that they ask photos from all angle of the items.and that they give detailed info why it is real (or fake if it is).will continue to use their service
The process is quick and easy, they're straightforward and honest. Sent 2 bags for authentication as I bought them as not guaranteed but the quality are really good, so I took a chance to authenticate it it turns out they're not. But I'm still happy knowing the truth about my purchase.
The most useless service I have ever seen. They very not able to see a high-end replica Lady Dior bad. I gave them all proofs that's a fake, I did their job for them. I asked them re-examinate the item....after examination the same result " happy to confirm your item is authentic" When it's not!!!!! Totally unprofessional
Date of experience: March 09, 2024
Reply from LegitGrails
Hello Анастасия Петрова,
We're truly sorry to hear about your disappointing experience. Ensuring the accuracy of our authentication results is our top priority, and it's concerning to hear that we may have overlooked important details in your case.
Your feedback is invaluable, and we want to assure you that we take it seriously. We'll investigate this matter further to understand what went wrong and to ensure it doesn't happen again in the future.
Please accept our sincerest apologies for any frustration or inconvenience this has caused you. If there's anything else we can assist you with or if you have any additional information you'd like to provide, please feel free to let us know. We're here to help rectify this situation and regain your trust.
I am completely grateful and thankful for the outstanding services of Legitgrails! I bought an expensive preowned designer bracelet from a well established jeweler online and had it authenticated by Legitgrails because it was not cheap and sold as authentic so I wanted to make sure it really was. I was getting a little annoyed at how many times Legitgrails kept asking for more detailed pictures and almost gave up but thankfully didnt because it was finally deemed fake. Once they explained why they thought it was fake, it became obvious the tiny differences. It was an excellent fake but fake none the less and thankfully I was able to return it for a full refund. Thank you again Legitgrails! I highly recommend their services! They go the extra mile and know their stuff!
Great authenticity service that I have now used twice. They were able to detect a fake Gucci bag that I purchased, which allowed me to get my money back. Would highly recommend.
I have had 2 items recently authenticated by LegitGrails and am I really glad I did! One was a piece of Sterling Silver jewelry and another was a high-end handbag. Outcome was necessary as one was authentic and the other was not. The service was phenomenal and I have already recommended them without reservation to several other resellers. Check them out as there are some super fakes in the luxury market! Thank you LegitGrails.
I made my first purchase from Vinted. There was something off with the jacket I had bought. Then the seller asked me to “release the funds.” Being left with a feeling of overall suspicion, I contacted legit grails and they got back to me within the timeframe they advertised.
Date of experience: March 05, 2024
Reply from LegitGrails
Hello Justin,
It's great to hear that you reached out to us for assistance, and we're glad we could help address your concerns about the jacket you purchased from Vinted. Your vigilance in verifying the authenticity of your items is commendable, and we're here to support you whenever you need us.
If you have any further questions or need assistance in the future, please feel free to reach out.
Legitgrail was very thorough and expedient in their service. The seller was insistent that Legitgrail made a mistake in their 1st review report. Legitgrail offered me a 2nd review at no cost and completed it the next day. The 2nd report provided more details even. I also chatted with Legitgrail online and the staff advised me that the authenticator supervisor was the one who check the item on the 2nd review and other independent authenticators. Because of their diligence, I was able to send the item back to the seller for a refund. Thank you.
Date of experience: February 29, 2024
Reply from LegitGrails
Hi Stan,
We're thrilled to hear about your positive experience with LegitGrails! Ensuring thoroughness and accuracy in our authentication process is paramount to us, and we're glad we could address any concerns promptly by offering a second review at no additional cost. It's wonderful to hear that our efforts led to a successful resolution, and we appreciate your trust in our service.
If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing LegitGrails!
Never heard of them before but a great company to do business with and if I find more stuff in my locker buying adventures I'll be asking them again to help.... Thank you so much for your help would hate to sell fake stuff
Date of experience: February 29, 2024
Reply from LegitGrails
Hello Adam,
We're thrilled to have had the opportunity to assist you! It's wonderful to hear that you had a positive experience with our service. We understand the importance of authenticity, especially when it comes to selling items, and we're glad we could provide you with the peace of mind you needed.
Should you ever need our services again in the future, we'll be here to help. Thank you for your trust!
I received the findings with thorough explanation of why this bag did not meet standards as far as authenticity. The company will also assist if needed to help you recover funds from these counterfeiters. Thank you Legit as your my go to authenticator.
Date of experience: February 18, 2024
Reply from LegitGrails
Hello Cynthia,
We're thrilled to hear that you found our service helpful and informative! Providing detailed explanations and assistance in recovering funds from counterfeiters is part of our commitment to our customers. We're grateful for your trust in us as your go-to authenticator.
If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing LegitGrails!
ZERO IF I COULD! Please do not waste your money on their 'authentication' services. They said my Hermes bag that I personally purchased at Hermes directly was counterfit due to the stamping. I raised this concern to customer service and they apologized and said they would get a second opinion within 48 hours. The second opinion then also came back with a 'fake' certification due to this time..... the ENGRAVING. SO WHAT IS IT?? Trust me... there is nothing fake about this bag. Authenticators are a waste of time. LG also sell crappy courses on how to authenicate luxury bags with a course book and through pictures. YOU DONT EVEN HAVE TO SEE A REAL BAG IN PERSON TO EVEN BE CERTIFIED. WHAT DOES THAT TELL YOU? It's near impossible to authenticate a leather good over images without seeing it from an in person perspective. Theres no way of telling the size, ratio, feel of the leather and skin, the smell. This is a scam... I looked at reviews and there are so many VERY recent and similar experiences to mine... It makes me wonder how many incorrect authentication certifications did they give out that people were scammed out of? All of LG's responses to the neg reviews on here is all the same BS "we apologize... we are experts.... learning experience". Learn from my experience... they don't know what they are talking about and have not rectified their 'experts' and training. YOU ARE RESPONSIBLE FOR RUINING REPUTATIONS AND WASTING PEOPLE'S MONEY.
Date of experience: March 08, 2024
Reply from LegitGrails
Hi Natalie,
We're truly sorry to hear about your frustrating experience. Ensuring the accuracy of our authentication services is paramount, and it's concerning to hear that we may have fallen short of your expectations in this instance.
Your feedback is invaluable, and we want to assure you that we take it seriously. We'll investigate this matter thoroughly to understand what went wrong and to prevent similar issues from occurring in the future.
While we strive to provide the most reliable authentication services possible, we understand that authentication can be complex, especially when conducted remotely. We continually work to improve our processes and training to provide better service to our customers.
Please accept our sincerest apologies for any inconvenience or distress this situation has caused you. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. We're committed to resolving this matter to your satisfaction.
Had a CHANEL bag authenticated and the process was quick and easy! Had my response is a lot faster time than I expected! Very thorough and now my go to authenticator!
Date of experience: March 02, 2024
Reply from LegitGrails
Hello Tiff,
We're thrilled to hear about your positive experience with our authentication service! Providing quick and accurate results is what we aim for, and we're glad to have met your expectations.
Thank you for making us your go-to authenticator, and if you ever need assistance in the future, don't hesitate to reach out.
After purchasing a YSL ladies purse, and being taken advantage of years past, I began to wonder if it was real. I followed online specifics to verify those little things proving it's authenticity and was misled. Worrying further, i contacted the retail stores for help and was turned down saying all it takes is a receipt from a legitimate retailer to prove it's real. That's when i contacted Legitgrails for help. Sending all my information to them and waiting a short time, I was responded to with a certificate of authenticity and my wife will have no doubts her purse is the real thing. Thanks so much for the support!
Date of experience: February 22, 2024
Reply from LegitGrails
Hello John,
We're thrilled to hear that we could provide you with the peace of mind you needed regarding the authenticity of your YSL purse! Ensuring the genuineness of luxury items is our top priority, and we're glad we could assist you in verifying your purchase for your wife's happiness and satisfaction.
Thank you for trusting us with this important task, and please don't hesitate to reach out if you have any further questions or need assistance in the future. We're here to help!