ShopSimon Review: Is Shop Simon Legit?

Looking for incredible deals on your favorite brands? ShopSimon describes itself as “your source for premium and luxury sale-priced products from the brands you love.”

Now, let’s get straight to the question on your mind: Is ShopSimon legit? Yes. ShopSimon is a legitimate online marketplace.

In this review we look at who is behind the marketplace, how it works and what its policies say. We’re sure that at the end of this article, you’ll have a comprehensive idea of what ShopSimon is and how legit it is.

About ShopSimon

The story of ShopSimon begins with Simon Property Group (SIMON), a prominent name in the shopping center industry. Simon launched its online outlet marketplace in 2019 as Shop Premium Outlets. In a press release dated September 5, 2024, Simon said it had “expanded and rebranded its online outlet marketplace as ShopSimon.” The address shoppremiumoutlets.com now redirects to shop.simon.com.

SIMON has made a name for itself by owning or holding an interest in more than 200 malls, outlet centers and other retail properties across the United States. SIMON then took the outlet idea online with ShopSimon. According to Simon’s annual report for 2025, the site is operated by Rue Gilt Groupe, an e-commerce venture in which Simon holds an interest.

Its product range spans various categories, from fashion and accessories to footwear and beauty.

When Simon announced the new name in September 2024, it said ShopSimon carried products from more than 360 retailers, including adidas, Cole Haan, Etro, Hugo Boss, MCM and Tod’s.

Is ShopSimon Legit?

Here is what the verdict rests on.

Some shoppers ask whether Shop Simon is real and whether its items are authentic or fake. ShopSimon is an online marketplace at shop.simon.com, and its help center states: “All products listed for sale on ShopSimon® are either sold directly by the manufacturer/brand or through a retailer that has the right to sell the product.”

ShopSimon homepage on an iPad, October 2026

Simon Property Group owns or holds an interest in malls and outlet centers across the United States and runs the site on its own domain.

Another aspect that contributes to the legitimacy of ShopSimon is the age of its domains. Registry records, checked in October 2026, show that the shoppremiumoutlets.com domain was registered in October 2014, and simon.com, where the shop lives today, dates back to 1997.

Taking into account the backing of Simon Property Group, the seller rules in its help center and its long-standing domain registration, ShopSimon is a legitimate online shopping destination.

Are ShopSimon Prices Fair?

ShopSimon is a marketplace: prices are set by the brands and retailers that list their products there, not by ShopSimon itself, and the site advertises savings of up to 85%. This can translate into significant savings on a wide range of products, including fashion, accessories, footwear, beauty, and more.

Additionally, ShopSimon describes itself as an online marketplace. According to its help center, products are sold by the brand or by a retailer that has the right to sell them, and orders are fulfilled by the seller, not by ShopSimon.

Prices vary by item and brand, so it is worth comparing them with other stores before you buy.

Does ShopSimon Have Good Customer Service?

When it comes to online shopping, excellent customer service can make all the difference in ensuring a positive shopping experience. Here is how ShopSimon’s own help center describes its support.

The help center says the customer service team “strives to reply to all email and chat inquiries within 24 to 48 hours.” It also explains that ShopSimon’s brand and retail partners “are responsible for all shipping/delivery of their products,” so its agents often have to contact the retailer before they can answer. In an article titled “Why can I not talk to an agent on the phone?” ShopSimon says it “can best serve our customers via email.”

What do ShopSimon Customers Say?

Source: Trustpilot, captured October 2026

On Trustpilot, ShopSimon had a rating of 4.2 out of 5 from 4,346 reviews in October 2026. If reviews matter to your decision, read recent ones and check which seller and order they describe.

Conclusion: Legit or Not?

In conclusion, ShopSimon can be considered a legitimate online shopping destination. It runs on Simon Property Group’s website, and its help center says every product is sold by the brand or by a retailer that has the right to sell it.

• Yes, ShopSimon is Legit: The platform is backed by SIMON, a well-known shopping center owner with extensive experience in malls and outlet centers.
• Authentic Products: ShopSimon’s help center says every product is sold directly by the brand or by a retailer that has the right to sell it.
• Fair Pricing: Prices are set by the brands and retailers, with advertised savings of up to 85%.
• Customer Service by Email and Chat: ShopSimon’s help center says its team aims to reply to email and chat inquiries within 24 to 48 hours, and that agents often have to check with the retailer that shipped the order.
• Returns: Returnable items can be sent back within 30 days of receipt, with a $4.95 return shipping fee per order. Final Sale items are returnable only in the cases the policy lists.

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Facts last checked: October 2026.

Frequently Asked Questions

Is Shop Simon real or fake?

ShopSimon, often written Shop Simon, is a real online marketplace at shop.simon.com, run on Simon Property Group’s website. It launched in 2019 as Shop Premium Outlets and was rebranded as ShopSimon in September 2024. The answers below cover whether its items are authentic and who operates the site.

Are items on ShopSimon authentic?

According to its help center, every product is sold either directly by the brand or by a retailer that has the right to sell it.

Does ShopSimon have free returns?

No. According to ShopSimon’s return policy, returnable items can be sent back within 30 days of receiving the shipment, and a return shipping fee of $4.95 per order is deducted from the refund. Exchanges are not offered. Items marked Final Sale cannot be returned unless they arrive damaged or wrong. The policy lists one exception: if you buy the “Make It Returnable” option with your order, you have 7 days to return a Final Sale item, with a $10 charge for return shipping.

Who owns ShopSimon?

ShopSimon lives on Simon Property Group’s website, at shop.simon.com. Simon Property Group is a large owner of malls and Premium Outlets centers in the United States. According to its annual report for 2025, the site is operated by Rue Gilt Groupe, an e-commerce venture in which Simon holds an interest.