Source: LXR CO Instagram
If you're on the hunt for a high-quality, vintage luxury handbag, you may have stumbled upon LRXCO. But you might also be wondering whether they're a trustworthy retailer that can provide you with an authentic product. So, is LRXCO legit or not?
The short answer is, yes. LRXCO is a legitimate retailer of branded vintage luxury handbags and accessories. They've been in the business for quite some time and have built up a stellar reputation among online retailers and customers from all around the globe.
In this article, we'll dive deeper into LRXCO to give you a comprehensive review and answer any questions you may have before making a purchase. Buckle up, 'cause we’re in for quite a fashionable ride!
LRXCO is a Canadian re-commerce company that does treasure hunting for you. The Canadian start-up specializes in selling pre-loved designer handbags and accessories, carving a new niche in the world of luxury goods.
Established in 2010, the company has created a large network of expert luxury buyers who search for one-of-a-kind designer handbags, authenticate them, purchase them, and then offer them to clients. This makes the probability of seeing or purchasing fakes on their site or in their stores exceptionally little and inconsiderable.
Even though LRXCO is still positioning itself as a small company in the luxury market, it places a strong emphasis on building close relationships with its customers, which ensures an ever-growing web of loyal clients.
In the last years, the company managed to change its business model, going from an offline boutique to an online store. That’s when their clientele changed from old boomers and a bit of an older crowd to Gen X, Y, and Z.
According to Forbes, second-hand luxury items have become more and more celebrated among the younger generation, which might’ve sparked higher attention towards companies like LRXCO.
LXR is presently collaborating with several major US retailers, with a plan to introduce pre-owned designer handbags to their inventory, which is set to transform the luxury in-person shopping experience, making their way into the powerful and rich country of America.
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Is LRXCO Legit?
It can be challenging to get a comprehensive and easy-to-understand opinion about LRXCO's reputation due to the mixture of negative and positive customer reviews available online. Therefore, we'll provide you with a more accurate picture of LRXCO in the following paragraphs.
First and foremost, LRXCO owns all the luxury vintage handbags that it sells, ensuring the authenticity of the products. The company has a team of experts who review the handbags, guaranteeing not only the authenticity but also the high quality of the sold items, particularly for well-known designer brands such as Chanel, Louis Vuitton, and Hermes.
Their website has existed for several years, steadily building its online reputation. Furthermore, the mixed reviews on their website and other platforms indicate that they are not afraid of criticism and work hard to improve their service.
Additionally, the website offers payment methods that enable customers to receive their money back, and there are no malware phishing activities on their social media. LRXCO also has multiple offline retail shops in Canada, the US, Germany, and the UAE.
One thing that may raise questions is the fact that the website's owner is hiding their identity on WHOIS using a paid service, which may indicate that they are either a shy individual or involved in shady activities. Additionally, we discovered some high-end brands at discounted prices, which could be a red flag, particularly in this niche.
Source: LXR CO Instagram
Are LRXCO Prices Fair?
Yes, the prices at LRXCO are fair.
All their products get through a team of luxury goods specialists that evaluate the items and give them a price according to the quality and the model. However, you can find some over-evaluated prices sometimes, but there’s a decision to that problem.
Sometimes you’ll find a product with a slightly bigger price than the floor price of a given item. If you want that product, you can go and negotiate the price with the seller and you’ll probably get it down a bit.
Also, here’s a pro tip from the majority of the reviews we read about LRXCO: ask for a promo code. LRXCO usually has some discounts or events going on and you’ll get your handbag slightly cheaper if you ask for a code.
However, if you find the prices to be too expensive for you, there’s another way out. LRX does often have some events where their stock can be bought at a huge discount. That happens rarely but you can get some great handbags at a 20% discount.
In a nutshell, the prices at LRXCO are as fair as they can get. You also need to understand that the scarce nature of the products they sell makes a 100% accurate valuation impossible. So, it really depends on whether you agree that the quality matches the price.
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Does LRXCO Have Good Customer Service?
One of the best on the market.
LRXCO, being a relatively small company, puts the relationship with its customers in the first place. LXR's business model is deeply personal and grounded in ethics and customer satisfaction. As a relatively small company that owns everything it sells, establishing close relationships with customers is critical.
For this reason, the team is always open to negotiating prices, accepting returns, and offering to consign certain items for short periods of time if the customer is dissatisfied with the initial purchase price offered by LXR.
Also, they will always read your customer reviews and will openly answer all your questions. Contacting LXR’s customer service is easy and flawless. Even in their busiest business hours, you’ll have your response in just a couple of minutes. And it won’t be a response just to close the chat but will be genuinely helpful and detailed.
Because buying second-hand goods is more popular and celebrated among the younger generations, LXR is trending among Gen X, Y, and Z. This made them rethink their customer policy, adjusting their customer approach and giving an interesting and informative experience.
Their customer care team will be live for a chat from Monday through Friday, 9 AM to 5 PM Eastern Time (EST). They have also thought about giving you the best experience from a language point of view, arranging a customer service that speaks both English and French, with more languages to come.
However, there are some reviews saying that customer service might not respond sometime. That is, unfortunately, true. Being a small company with few resources, they can sometimes oversee some complaints and not respond. But don’t hesitate to file another one, or even send them an email. Better safe than sorry.
What do LRXCO Customers Say?
LRXCO, like any other fashion company, has received both positive and negative customer reviews. However, this is to be expected as it is impossible to please every single customer with every purchase. Especially when it comes to an audience looking for luxury items such as Louis Vuitton. Despite this, the majority of LRXCO's customers have been extremely satisfied with their purchases.
Many have praised the quality of the luxury goods sold, as well as the fast delivery and exceptional customer service. This highlights the company's ability to not only provide top-of-the-line products but also exceptional service.
However, as we previously mentioned, not all reviews have been positive. Some customers have noted a decline in the quality of customer service since the company has grown in size and revenue. Additionally, there have been claims of fake products being sold and dissatisfaction with both the return policy and the pricing of the items sold.
Despite these negative reviews, LRXCO has been praised for its prompt response and willingness to address customer concerns. As a small company, they work diligently to provide solutions and resolutions to issues, even when they are not necessarily at fault.
Overall, LRXCO strives to maintain a positive reputation and deliver the best possible service to its customers, once again proving the fact that they’ve gained their popularity through hard work and great relationships with their customers.
Frequently Asked Questions
Does LRXCO sell real items?
Yes, LRXCO sells real items only.
Their products go through a team of luxury specialists who evaluate each item, giving them a comprehensive valuation of both authenticity and quality.
Hence, customers can purchase products from LXR with complete confidence as the company guarantees the authenticity and condition of every item sold, be it a Louis Vuitton or a Hermes bag. However, if you have some doubts about the quality or authenticity of the product, you can always return it and get a full refund.
Can I return an item on LRXCO?
LRXCO does offer a return policy for its products.
However, there are some important details to keep in mind before initiating a return. Firstly, you will have a 5-day window from the day you received the item to process a return. After that time, a 15% restocking fee will be applied to any return made. Therefore, it's important to decide quickly whether or not you want to keep the item.
Additionally, it's worth noting that not all orders are eligible for returns. To start the refund process, LRXCO requires one photo from you, showing the entire item with the orange security tag still attached, to verify that the returned item is the same as the one that was originally sent.
The product must also be in its original condition, with no signs of wear, washing, or alterations. All original tags, packaging, and accessories that came with the order must also be returned.
It's important to know that certain categories of products, such as final sale items, cannot be returned for a refund.
Is LRXCO based in the US?
No, LRXCO isn’t based in the United States. LRX is a Canadian company originally founded in Canada, Vancouver.
However, the company has opened a few stores outside Canada, one of which is currently operating in the US. So, technically, you can say that LRX is based in the United States of America.
Source: LXR CO Instagram
Conclusion - Legit or Not?
Just like any other fashion company, LRXCO has both negative and positive customer reviews. However, this only supports the claim that the company works and develops, as there is no way on Earth you could please all your customers every time they make a purchase.
The majority of LRXCO’s customers are genuinely happy with their purchases. Some of them are happy with the quality, and some are praising the fast delivery and the best customer service they have ever received. This shows just how great the company is at delivering not only the best products but the best service on the market when it comes to selling luxury items such as Prada and Louis Vuitton.
However, just like we said earlier, there’s no company with good reviews only. LRXCO is no exception, unfortunately. Some customers have claimed that LRXCO’s customer services have seen a downgrade since the company started turning big money. Others claim that the products they purchased are fake and that the return policy of the company is awful.
What is truly great about LRXCO is the fact that, while having both good and bad reviews, they always respond and don’t leave the matter unattended. They are a small company and work hard to always provide solutions, even for problems that aren’t really their doings.